Refund Policy
Thank you for shopping with Wandering Moose Photography. We take great care in creating and packaging our products. Please review our refund policy below before making your purchase.
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Digital Downloads
All Digital Downloads (including files, images, templates, e-books, audio, and video) are non-refundable once the download link or access has been provided.
By purchasing a Digital Download, you are granted a non-exclusive, non-transferable license to use the digital content for the purposes stated on the product page. Resale or redistribution of original files is not permitted.
If you have not received your Digital Download after payment, please contact us at WanderingMoose.Photography@yahoo.com with your order number so we can verify delivery.
Custom Clothing
All custom clothing items are made to order and therefore non-refundable.
If your clothing item arrives damaged during shipping, you must notify us within 7 calendar days of delivery and provide:
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Your order number
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Clear photos of the damaged item and the original packaging
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The shipping or tracking number
Once received, we will assess your claim. If shipping damage is proven, we will offer a repair, replacement, or refund at our discretion.
Calendars & Books
Calendars and books are non-refundable once delivered.
If your item was damaged in transit, report the issue within 7 calendar days of delivery with photos of the item and packaging.
If shipping damage is verified, we will provide a replacement or refund at our discretion.
Damage Claim Requirements
To submit a damage claim:
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Email us at WanderingMoose.Photography@yahoo.com within 7 days of delivery.
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Include your order number, photos of the item and packaging, and your shipping/tracking number.
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Keep the original packaging and damaged item available for inspection if requested.
Claims submitted after 7 days may not be accepted.
Returns & Exchanges
Except in cases of proven shipping damage, we do not accept returns or exchanges on:
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Digital Downloads
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Custom Clothing
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Calendars and Books
Order Cancellations
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Digital Downloads cannot be cancelled once purchased.
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Custom clothing orders may be cancelled within 24 hours of purchase, provided production has not begun.
After this time, orders are non-cancellable.
Contact Us
If you have any questions about this policy or wish to submit a claim, please contact:
📧 WanderingMoose.Photography@yahoo.com
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.